One of the reasons that we have a comparably high success rate at reviews and appeals is often due to the prior service management of our client’s relationship with ACC or CATALYST.

When a client elects to employ their own personal Service Manager* the most noticeable effect is the immediate release of personal anxiety and pressure that builds up between the client and the ACC or CATALYST case manager. Our experience has been that every single client who has employed our services has expressed their appreciation and at times gratitude at the manner that our service has enabled them to start living as normal a life as their injuries or disabilities will allow them.

There is no pressure on our client to have to do something at any given point of time. Instead our Registered Clients* are able to communicate with their Service Manager* to communicate any of their concerns or events that take place relative to their ACC entitlements or commitments by way of our 0800 or local call free service. We are then kept in the picture and can initiate any proactive protective actions in the file management of our client.

It surprising what we discover in the file management of our clients. Our file data basing system can disclose entitlement to the payment of lump sums due to a previous entitlement being overlooked or underpaid; to the forcing of the provision of all of the forms of social or rehabilitative assistance that a client is legally entitled but has missed out on.

Simply put our specialised service systems are second to none.