There are various levels of protection that our clients can call on based on their individual needs.

Our primary objective as your personal Service Manager* is to make sure that the file documents held by ACC fairly reflect your lawful relationship with ACC. To ensure this where we observe anything that is legally defective within the ACC file, we note this on our own file systems and hold that information in reserve as a weapon to be used at the time of a review or an appeal.

Where we observe that there is a gap in your ACC file that it is to your advantage to fill, we employ a method of completing our own file notes and ensure that the file notes are included within your ACC file so that they can be used to your advantage at the time of review or appeal.

When the occasions arise as they legislatively must, whereby you are required to comply with specific assessment procedures for such things as rehabilitation plans or vocational assessments, we ensure that the assessments are carried out in a manner that will not disadvantage your review or appeal rights. We offer a service of accompanying our clients to such assessments where we tape record or file note exactly what transpires or is agreed on at such assessments. We do not recommend our clinet's attendance at such assessments or interviews without aone of our representatives being present. 

As a Service Manager* we will not permit any communication to be made by your ACC or CATALYST case manager with either yourself or a third party providor to ACC without our knowledge. This removes the pressure on you the client from being forced into carrying out a request by an ACC or CATALYST case manager that may not advantage you in retaining your ongoing entitlements.

We refuse to permit an ACC or CATALYST case manager to make any appointments for case management meetings or third party providor appointments without the appointment being made through our office or without our prior approval. We ensure that any appointments that are made meet your convenience and are a necessary requirement to your ACC case management.

In certain instances some of our clients have literally been driven to the point of suicide in their relationship with ACC and CATALYST case managers. When we manage clients interests who are at the point where they simply cannot cope with further pressures from ACC we will not permit ACC or CATALYST case managers to communicate directly with our client. In such cases we insist that all communications must come through our Service Manager* service.

The strategies that are employed by the Service Manager* in managing a client file are put in place by agreement with the client.